FAQ
Most Asked Questions
We strive to process and ship orders promptly within 24 hours of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package on our website.
Returning is quick and easy. To request a return, please follow the steps in our returns page. If you want to know more about our return policy, please visit our Returns policy.
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.
Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.
PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.
Klarna: Buy Now, Pay Later:
Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.
Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay
Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
Orders
We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.
If you have any questions or concerns regarding your order, please don't hesitate to contact us. We're here to assist you in any way we can within the constraints of our rapid processing system.
If the item(s) are not to your liking you can always return them within 14 days.
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number, order summary and the shipping address.
Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.
If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, and they'll assist you in verifying your order status and resend the confirmation email if necessary.
If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.
If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address.
To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.
Delivery
We strive to process and ship orders promptly within 24 hours of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package on our website.
We don't like to keep you waiting, therefore your order is processed directly from our Dutch warehouse within 24 hours after it being placed.
Weekend orders are scheduled for shipment on Mondays.
The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.
As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@bredaux.com
Please allow 24 hours for your order to be processed. Once your order has been shipped, you will receive an email with a tracking link. Delivery times depend on your location and are provided below as general estimates.
Please note: delivery times are not guaranteed and are only indicative.
Free Shipping Applies To:
- Orders over €100 within the Netherlands, Belgium, and Germany.
- Orders over €150 within the rest of Europe.
- Orders over €150 worldwide.
During promotional periods, processing and shipping times may be longer due to high order volumes.
Returns
If you are unhappy with your purchase, BREDAUX will be pleased to accept items for return or exchange that fall under the company’s requirements. If you have any questions and need further assistance, feel free to contact us at info@bredaux.com.
Please read the requirements for returns and exchanges in our return policy. If you just need to know how to handle your return, please visit Return Your Order.
Returning is quick and easy. To request a return, please follow the steps in our returns page. If you want to know more about our return policy, please visit our Return policy.
Return costs are your responsibility and may vary depending on the courier and the country of return. The exact return cost will be shown during the steps in the return.
Contact
If you have any questions, concerns, or simply want to learn more about our products, please don’t hesitate to reach out. We’re here to help and always happy to assist you in any way we can.
You can contact us via email at any time, our customer service team is available 7 days a week to ensure your questions are answered promptly and thoroughly. At Bredaux, we value your experience and are committed to offering the highest level of support and care. We look forward to hearing from you.
To contact us by email, please use info@bredaux.com or click here
We always aim to answer every question within 24 hours.